I wish that the motor inside the Vellux windows were more powerful and would open and close more quickly.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback with us. We’re glad to hear you’re using the Velux windows, and we appreciate you letting us know about your experience with the motor speed.
Your comment is extremely valuable, and we’ll make sure to pass it along to our product team for further review as we continue working on improvements.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback with us. We’re glad to hear you’re using the Velux windows, and we appreciate you letting us know about your experience with the motor speed. Your comment is extremely valuable, and we’ll make sure to pass it along to our product team for further review as we continue working on improvements.