New blind came soon enough and works as expected, fitting instructions for my blind could be clearer, specifically i had to remove an old blind that broke and you've changed the design so that was a bit tricky
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that your new blind arrived promptly and is working as expected.
We’re sorry, however, that the fitting instructions weren’t as clear as they should have been.
Your comments are very valuable, and we’ll make sure they’re passed on to the team responsible for our installation guides so we can continue improving clarity and usability.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that your new blind arrived promptly and is working as expected. We’re sorry, however, that the fitting instructions weren’t as clear as they should have been. Your comments are very valuable, and we’ll make sure they’re passed on to the team responsible for our installation guides so we can continue improving clarity and usability.