It would be helpful to have close up images online of fitting directly as it was difficult to see how to slot the blinds in correctly- one of mine won’t shut at the top and I assume that is because it came off the runner and didn’t go back in exactly the right place
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
