It would be helpful to have close up images online of fitting directly as it was difficult to see how to slot the blinds in correctly- one of mine won’t shut at the top and I assume that is because it came off the runner and didn’t go back in exactly the right place
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the fitting instructions weren’t as clear as they should have been and that this caused difficulty during installation.
If you’d like any assistance, our customer support team would be more than happy to help. Please don’t hesitate to get in touch with us.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the fitting instructions weren’t as clear as they should have been and that this caused difficulty during installation. If you’d like any assistance, our customer support team would be more than happy to help. Please don’t hesitate to get in touch with us.