To further explain, I bought 2 blinds & 1 service package - I received 3 separate emails almost daily regarding despatch, on its way etc. I received 1 blind yesterday, another today and the service pack separately today. Seems a waste of postage and time to have 3 separate deliveries and the EVRI service is really unreliable in my area, That's the biggest disappointment - great products/ online ordering but rubbish delivery
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that you’re happy with our products and online ordering experience. We’re very sorry, however, for the inconvenience caused by the multiple delivery emails and the separate shipments. Not all of our products are stored in the same warehouse. Some items are shipped from different locations, which can result in separate parcels and staggered delivery times. That said, we completely understand that this can feel inconvenient. Your comments are very valuable to us, and we will pass this feedback along to our logistics team as we continue working on making the delivery process smoother and more efficient.