Pricing model is not transparent. I was so happy with the heat screen that I wanted to buy another one. However the price had doubled which put me right off the purchase.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback. We’re sorry to hear that the pricing didn’t feel clear or consistent when you came back to purchase another heat screen. We understand how discouraging it can be to see a significant change in price. We appreciate you bringing this to our attention.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback. We’re sorry to hear that the pricing didn’t feel clear or consistent when you came back to purchase another heat screen. We understand how discouraging it can be to see a significant change in price. We appreciate you bringing this to our attention.