We wanted to try a velux blind for our window, and although we have four, we only ordered one to see what it would be like and if installation would be easy enough. The installation was very simple and the blind is exactly what we hoped it would be. We will be ordering 3 more.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
