A tiny piece of plastic broke off inside the cassette on the previous product, which prevented the strings from running and therefore the blinds from opening and closing, rendering it useless. This was not our doing, it is obviously a design/material fault. We have 8 other velux which have been insitu for 12 years.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really sorry to hear about the issue with the previous blind. A small internal component shouldn’t fail like that, and we completely understand how frustrating it must have been especially since you’ve had multiple other VELUX blinds working perfectly for many years. If you haven’t already, please get in touch with us so we can look into this fault in more detail and discuss the best solution for you.