I was charged an extra £10 at point of delivery which was not previously disclosed. This has soured my experience.
Comment by veluxblindsdirect.co.uk:
We’re very sorry to hear about the unexpected £10 charge at delivery.
Please reach out to us with your order details so we can look into what happened and resolve this for you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We’re very sorry to hear about the unexpected £10 charge at delivery. Please reach out to us with your order details so we can look into what happened and resolve this for you.