Not sure why you are asking me to do this survey when I ordered my goods almost two weeks ago and haven't received anything yet. Strange
Comment by veluxblindsdirect.co.uk:
Thank you for speaking with my colleague today and confirming you have received the goods which were ordered direct with us. On further inspection, it was realised the goods which were late were ordered from another merchant and not ourselves.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for speaking with my colleague today and confirming you have received the goods which were ordered direct with us. On further inspection, it was realised the goods which were late were ordered from another merchant and not ourselves.