Thank you for your feedback. We understand that it may have come as a surprise that your order was shipped from France.
We have warehouses in various locations to ensure product availability and efficient delivery. We hope that everything arrived safely and met your expectations.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that it may have come as a surprise that your order was shipped from France. We have warehouses in various locations to ensure product availability and efficient delivery. We hope that everything arrived safely and met your expectations.