I am very happy with the delivery service and quality of the product and I would purchase again.
My blinds are damaged and are waiting for customer service to respond to my email.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. It’s great to hear that you’ve been happy with the service you’ve received from us so far.
I understand you’ve been in contact with our After Sales team. As mentioned, please don’t hesitate to reach out to them again if you experience any further issues or have any concerns.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. It’s great to hear that you’ve been happy with the service you’ve received from us so far. I understand you’ve been in contact with our After Sales team. As mentioned, please don’t hesitate to reach out to them again if you experience any further issues or have any concerns.