I was not notified of the day the carrier was picking up the return. I did not get a notification that VELUX had received the return. The return process is lengthy and complicated compared to other companies. Would have preferred to send my return back by post. Communication is poor.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your return experience and recent interaction with our customer service team was not satisfactory. Your comments have been passed on to the relevant team for further review.