One blind was faulty which I found to be very annoying as I couldn’t complete the installation and have to wait another 10days for a replacement.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry for the inconvenience caused. We understand how disappointing it is when installation gets delayed, and we appreciate your patience while the replacement was on its way.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry for the inconvenience caused. We understand how disappointing it is when installation gets delayed, and we appreciate your patience while the replacement was on its way.