Ordering the service kits was easy, parts look good, Delivery is the worst company I have ever come across
£5.00 is the norm for that size parcel but the company you use DSL ? 10 to 12 days the tracking never moved for over a week
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
