Replying to emails would be a start, answering the phone would be another. Terrible
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience trying to reach us. This is certainly not the level of service we aim to provide.
Please be assured that we have since been in contact to resolve your query, and we hope everything is now in order.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience trying to reach us. This is certainly not the level of service we aim to provide. Please be assured that we have since been in contact to resolve your query, and we hope everything is now in order.