You told me to expect delivery on Monday 20th October which was fine because we are currently away on holiday and there’s nobody home. You now tell me via tracking that the blinds were delivered today! What is going on?
Comment by veluxblindsdirect.co.uk:
Thank you for your review. I understand that since leaving your feedback, you have been in contact with our customer service team regarding the delivery of your order.
We’re pleased to hear that the package was still there and in good condition when you arrived home and again would like to reiterate your apology that the courier left this at your property ahead of the estimated date of delivery. Should you need any further assistance, please don’t hesitate to get in touch.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your review. I understand that since leaving your feedback, you have been in contact with our customer service team regarding the delivery of your order. We’re pleased to hear that the package was still there and in good condition when you arrived home and again would like to reiterate your apology that the courier left this at your property ahead of the estimated date of delivery. Should you need any further assistance, please don’t hesitate to get in touch.