Instructions were terrible. I’d recommend investing in some user testing to ensure that instructions are user friendly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product instructions did not meet your expectations. If there's anything we can do to help, please reach out to our support team.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product instructions did not meet your expectations. If there's anything we can do to help, please reach out to our support team.