I preferred the previous design I had. The canvas was properly taught. This new one has little gathers on the sides. Also the side panels don’t line up perfectly in the corner so the join is not flush
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the new design hasn’t met your expectations. Your feedback is important to us, and we're continually working to improve our service.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the new design hasn’t met your expectations. Your feedback is important to us, and we're continually working to improve our service.