The blind themselves are good, however we purchased telescopic control rod for the windows and blinds. It opens the windows fine but very difficulty to use with the blinds.
Comment by veluxblindsdirect.co.uk:
Thank you for your honest feedback. We're glad to hear you're happy with the blinds themselves. We're sorry to learn that the telescopic control rod hasn’t worked as smoothly with the blinds as expected.
If there's anything we can do to help, please reach out to our support team.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your honest feedback. We're glad to hear you're happy with the blinds themselves. We're sorry to learn that the telescopic control rod hasn’t worked as smoothly with the blinds as expected. If there's anything we can do to help, please reach out to our support team.