I found the website hard to navigate and wanted to be sure I was ordering the correct product so I rang customer services and the advisor was very helpful, she hand held me through my ordering online which was what I needed.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience! We're sorry to hear that you found the website difficult to navigate, but we're very glad our customer service advisor could assist you and make the process smoother. We truly appreciate your feedback.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience! We're sorry to hear that you found the website difficult to navigate, but we're very glad our customer service advisor could assist you and make the process smoother. We truly appreciate your feedback.