Your previous blackout blind was easy to use and you just pulled it up or down. This one is counterintuitive and I have to coach all my guests on how to use it or they drag it up. I can see it getting broken in no time. The previous one lasted about 10 years.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
