I’m still waiting for the delivery of a replacement handle that I ordered 2 weeks ago and your website said I would have it in 7 days.
Comment by veluxblindsdirect.co.uk:
Please accept our apologies for any confusion caused with the delivery date stated on your order confirmation. After being in contact, we are pleased to hear that the goods have now been received and installed.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Please accept our apologies for any confusion caused with the delivery date stated on your order confirmation. After being in contact, we are pleased to hear that the goods have now been received and installed.