We love the blinds. However, they are not cheap (~£100 each) and it is a bit disappointing that we have had to replace all 8 blinds after 10 to 15 years use.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are happy to hear you love the blinds. We understand that longevity is important, and we appreciate your comments regarding durability and value. Your input helps us continue to improve our products.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are happy to hear you love the blinds. We understand that longevity is important, and we appreciate your comments regarding durability and value. Your input helps us continue to improve our products.