Ordered on 14th August.
So far, had an email to say one of three items has been dispatched...only I can't actually track it and it hasn't arrived.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the order was not delivered while the estimated delivery date. Please reach out to us so we can investigate the issue and find a suitable resolution.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the order was not delivered while the estimated delivery date. Please reach out to us so we can investigate the issue and find a suitable resolution.