Arrived with important parts missing (not immediately obvious) Making even the initial attachment impossible - with head unit locking parts unattachable, wires already loose and tangled, as well incorrectly fitted out of the box - again not immediately obvious the extent of the problem to a DIY customer. Plastic shielding finish just fell off at one point. Alleged, 3 minutes DIY fitting (surely a joke?) took 2 hrs on a high ladders for a decent fitter. 2hrs gives you time to look at the mechanism, which as a whole couldn't be worth more that £20 of plastic and metal. If it had been that cheap, I'd have thrown it in the bin. But at around £150, Velux should be ashamed putting this massively overpriced, badly thought out, poorly presented, attrociously designed piece of tat on the market. The Q & A suggests you already know your selling a three legged dog at hugely inflated rates. As bad a piece of equipment as I've received in 5 decades, especially for the price. Scadalously expensive. My advice to any customer is to try and do without a blind at all or make an alternative of your own, which in hindsight seems like a better option. Unfortunately, I feel ripped off. And the next time you send a 'How did we do?' request, don't send it a week before the package is due to arrive.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We appreciate your comments and regret that your experience with the product and the instructions were not a positive one. We're very sorry to hear that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.