You have sent me this survey and yet I have not received the item I ordered. One way of improving would be to make sure the customer received the order in the time range you specified and that they have actually received it before you ask them for comments. I am still hoping (and expecting) that when I receive the item (assuming I will at some point) I will find it is of excellent quality as I still believe that Velux products are excellent, which is why I got one fitted in my home. However, I cannot give a judgement about the quality of the item as it has not arrived. All I can do, in response to your request, is say that the delivery service appears to be disappointing.
