Getting old Velux out was almost impossible and took 2 hours much more help needed!
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that removing the old Velux unit was so challenging and time-consuming. We understand how frustrating that can be and appreciate your patience. Your feedback is valuable, and we’ll look into how we can better support customers during installation or replacement processes.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that removing the old Velux unit was so challenging and time-consuming. We understand how frustrating that can be and appreciate your patience. Your feedback is valuable, and we’ll look into how we can better support customers during installation or replacement processes.