Velux roof windows are high quality, well designed and very durable, the evidence being our Velux roof window which was installed in 1989 and is still serviceable although the double glazing unit needs replacing but I think you might expect that after 34 years service. Despite it\'s age, we have been able to buy and fit a Velux window blind - how many other companies offer that level of service for products as old as our roof window?
The package arrived half destroyed. The blind was scratched and scuffed. There were parts missing. It looked like it had been kicked around the distribution centre. The package has been opened and someone had taped the end up. It was poorly packaged. I have contacted Velux for a replacement but have to now wait two weeks for the next one to come. Having spent over £175 on a blind, this is very poor service and I am very unhappy about it.
Good clear info throughout process of ordering and delivery of replacement blind unit.