Good back up service and no hassle issues with replacement of item with slight flaw on material
Extremely dissapointed. Item packaging destroyed and taped up before being delivered to me
Its the first time in 9 years that I needed to contact the support team, but I found each member I dealt with to be extremely knowledgeable and friendly in satisfactorily resolving my issue.
I had LOTS of questions regarding the products and called numerous times. VELUX has some of the best customer service I have ever experienced.