veluxblindsdirect.co.uk Reviews

Instructions could have been clearer and I need to call as remotes are not working

Great look and easy to follow instructions

I was unable to track and trace my order first time round, with the statement “ unable to track your order until the delivery date ?)with your courier. I contacted sales or customer support on the delivery date and I think they quickly concluded that the order was lost as they could not trace it either. I was contacted by phone and another one of the items was reordered. This time, after about a week, when I got an email confirming the item had been dispatched, I was able to track the item with a confirmed delivery date and time of Friday 15th December before 6pm. It was only then that I discovered that the item was coming from Denmark, I thought it was coming from somewhere in the UK. This is the sequence of what happened next :- 12/12/2023, 17:10 Kolding - Shipment arrived at connection point 12/12/2023, 17:10 Kolding - Shipment in transit 12/12/2023, 17:25 Kolding - Shipment in transit 12/12/2023, 21:24 Kolding - Shipment in transit 13/12/2023, 15:42 Duiven - Shipment arrived at connection point 13/12/2023, 15:49 Duiven - Shipment in transit 13/12/2023, 15:50 Duiven - Shipment in transit 16/12/2023, 09:31 Tallaght - Shipment in transit 16/12/2023, 10:44 Tallaght - Shipment now at depot nearest to delivery address 16/12/2023, 10:45 Tallaght - Shipment arrived at connection point 16/12/2023, 11:00 Tallaght - Delay due to routing error. We\'re working hard to deliver on time. 16/12/2023, 12:00 Tallaght - Shipment arrived at TNT location 18/12/2023, 04:35 Crumlin - Shipment in transit 18/12/2023, 04:35 Crumlin - Shipment now at depot nearest to delivery address The item finally arrived with me at 2pm on Monday 18th December and in excellent condition. I am very pleased with the item. I also received two emails from Velux asking “How did we do?” before the item had actually arrived??

Fast delivery, in fact faster that initially announced, easy install, was able to customise and also landed a significant discount. Ace!

It should have been made clear to me that the product was coming from France.

Excellent service and staff

Helped me to try to fix a problem which ultimately proved fruitless, but I was grateful for the attempt.