My original order was damaged and a fitting kit was missing from the open package. I suggest stronger boxing and a more care full carrier. There was water damage and mud on the split card board. Your customer support dealt with the replacement well , but I had to insist that you collect the damaged items rather Thame me have dispose of the them or use them as suggested. What use would 2 extra faulty blinds be?
Great blinds, only replaced our old ones of 15yrs for a colour change. Hopefully the new ones will last another 15yrs. Also super fast delivery !
As a product designer myself it was satisfying to install such nicely-designed and well-engineered products. Clear instructions too.
The videos online showcase the ease of installation and product function, we fitted the Solar Black Out option, which is perfect for keeping the light out and control with the wireless remote provided.
Thank you to the lady from customer service who telephoned me regarding the issue (courier damage). We found nothing missing from the split box and now have two lovely new blinds fitted, but the best thing was her support.
Always a problem when you order blinds and plastic top mounting brackets never dispatched at same time blind always comes first but you can’t fit until you get the brackets normally about a week later
Great experience with the overall site. Finding the items was easy. I wanted what I was looking for.