The design has changed, and the original blind adapters installed on the windows had to be replaced, which was not easy and required me to order the new adaptors. Also no instructions how to install new adapters.
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Called customer service twice to sort out two large windows recently installed by builders (who had left no instructions or proper set up) Velux customer service was brilliant- helpful, patient, knowledgeable- everything now sorted out- windows fully functioning- thank you! Excellent!
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Excellent communication and advice. Look after your staff, they are some of the bwstnpeoke I have dealt with, prompt, courteous and extremely efficient. Thank you.
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