Parcel Force did not deliver on the day I requested when I would have been at home. They delivered the blind a few days before and left the box behind the bins, luckily it was there when I got home some hours later.
Bought an electric blind, there was no mention of buying and extra wiring kit that\'s not for sale on your website
Only issue was that why were not all parts delivered at the same time but this was only a minor issue.
I have always valued Velux product - I’ve fitted Four windows in my loft conversion. The quality is exceptional!
Really friendly and informative and knowledgable staff when contacted on the phone, unusual these days.
The plethora of Velux websites, all with different product information and selection logic is totally incoherent, contradictory and confusing. Even website and Customer Services were under the impression my selection was not now available, when in fact it was! Shambles. Even UK website was showing prices in Euro\'s and had somehow partnered itself with the Ireland website. And then, ordered goods/parcel, seems to be unable to be delivered due to insufficient delivery address details, because online order form does not have enough available characters! Yet again, absolute crap, as IT Managers and programers have no idea about the \'real world\'. Nothing can be delivered with just a \'post code\'. Wake up. When will anyone sort this out, as it is not just yourselves. Programme probably configured in America, intermingled with SAGE. This has been going on in the Internet/delivery chain right from the conception of the Computer.
website a little unclear for balcony windows, but great to be able to order in RAL to match our room and at a good price. Velux service is always very good, so nothing has changed there