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ALAN J
5/10
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The packaging and despatch section only had 10% of the address on the label. We were very lucky to receive the order as the delivery driver went out of his way to discover who the order was for.
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Alan Z
6/10
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Parts were missing from one of the blinds and have been promised to be delivered before July 8th which is much longer than it took for the he actual blind delivery. This has delayed the installation of the blind
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Sheila F
6/10
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My order was for 4 blackout blinds and 4 pole operation attachments. I was amazed to receive 8 separate delivery progress emails, 8 separate packages and 8 requests for reviews from Evrie who delivered them all together. I had no issues with the service or delivery but couldn’t someone have noticed it was only one order?
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Stu E
5/10
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Still waiting on delivery. Says insufficient address. Courier said velux have to change it. Called velux last week who said they would, nothing arrived and still shows insufficient address on Parcelforce website
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Lesley M
10/10
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Because of the details on the window got the exact blind and perfect fit , delighted.
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Audrey G
10/10
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Very pleased with product. It pays to buy quality. We bought a similar style from another company and the blind would not close properly. No such problems with Velux.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery process did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.