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Margaret S
1/10
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The quality of the blackout blind is very poor, the runner doesn’t stay in the groove when opening the blind and crumples the wafer thin blind.
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Jay D
1/10
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My two items which were complimentary were not shipped together. I had to contact Velux and ask where my second item was. That promted some e-mails and a second separate shipment. Very poor service for a company which has been around for along time. Of course there was no apology for their mistake!
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Amad P
3/10
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Customer agent told me we need to reset the roof windows which we didn’t so he cost an unnecessary £300 for your installers to come round and transfer the data from the faulty device to the new one. The agent also did not mention the belts app which was shown to me by the installers. All in all a terrible customer agent service.
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ALAN J
5/10
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The packaging and despatch section only had 10% of the address on the label. We were very lucky to receive the order as the delivery driver went out of his way to discover who the order was for.
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Alan Z
6/10
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Parts were missing from one of the blinds and have been promised to be delivered before July 8th which is much longer than it took for the he actual blind delivery. This has delayed the installation of the blind
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Sheila F
6/10
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My order was for 4 blackout blinds and 4 pole operation attachments. I was amazed to receive 8 separate delivery progress emails, 8 separate packages and 8 requests for reviews from Evrie who delivered them all together. I had no issues with the service or delivery but couldn’t someone have noticed it was only one order?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery process did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.