Consumer Goods

(245 public reviews)
Rating of  9.3  from 0 - 10

I purchased two velux windows with the recommended extras (insulation strip, flashings etc). I was told the items were in stock and would be delivered next day. Next day passed and no arrival. I spoke to customer services and due to one of the insulation strips not being available, they cancelled the entire order, but didn't think to let me know. Another company happy to take your money, then sort out the details later. Yoi shouldn't be able to order items if they aren't stocked, and i shouldn't be left with a cancelled order because no one had the descentcy to contact me to tell my there was an issue with the order.

Comment by

Good Afternoon, Thank you for providing us with your feedback. Firstly, we would like to take the time to apologise for the delay in receiving your order. At the time of placing your order there was no stock implications made aware to us by VELUX, which we're deeply sorry for. Your order faced a 1 day delivery delay due to this issue as we always attempt to deliver within 2 - 4 working days as per our order confirmation emails. We will certainly take your feedback on board as we are always looking for ways to improve the quality of our service. If we can assist you further, please do not hesitate to talk to us, Kind Regards, The Roof Window Store

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