TheRoofWindowStore.co.uk Reviews

Consumer Goods

(238 public reviews)
Rating of  9.4  from 0 - 10

I purchased two velux windows with the recommended extras (insulation strip, flashings etc). I was told the items were in stock and would be delivered next day. Next day passed and no arrival. I spoke to customer services and due to one of the insulation strips not being available, they cancelled the entire order, but didn't think to let me know. Another company happy to take your money, then sort out the details later. Yoi shouldn't be able to order items if they aren't stocked, and i shouldn't be left with a cancelled order because no one had the descentcy to contact me to tell my there was an issue with the order.

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First class service, thank you.

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Really helpful team

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Brilliant customer service, fast delivery overall great experience. Thanks very much

Comment by TheRoofWindowStore.co.uk:

Good Morning, Thank you for providing us with your feedback. Your feedback is important to us as it allows us to improve the quality of our products and services. Your comments are extremely refreshing to hear and we're happy that you experienced a high level of service from us. If you require further assistance, please do not hesitate to contact us, Kind Regards, The Roof Window Store

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Very helpful sales agent, accurate information regarding delivery

Comment by TheRoofWindowStore.co.uk:

Good Morning, Thank you for providing us with your feedback. Your feedback is important to us as it allows us to improve the quality of our products and services. Your comments are extremely refreshing to hear and we're happy that you experienced a high level of service from us. If you require further assistance, please do not hesitate to contact us, Kind Regards, The Roof Window Store

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Excellent service only one issue was delivery was delayed by a week

Comment by TheRoofWindowStore.co.uk:

Good Morning, Thank you for providing us with your feedback. Your feedback is important to us as it allows us to improve the quality of our products and services. Your comments are extremely refreshing to hear and we're happy that you experienced a high level of service from us. Regarding your delivery delay, we are deeply sorry for this. As this was due to COVID-19 and production delays we can only apologise for this matter and will feed this in to the manufacturer to prevent such cases happening in the future. If you require further assistance, please do not hesitate to contact us, Kind Regards, The Roof Window Store

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