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Susan Trahar
7/10
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Thought the delivery men could have taken the window off the pallet and taken the pallet back with them. Now we have pallet we don\'t want and have to deal with it. Also delivery should have been 22nd November but arrived on 25th
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Ian Paterson
10/10
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Brian Smith
10/10
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Not installed yet but hoping all is ok. Very good price. Team were easy to speak to for advice. Requested a delivery delay and it was delivered exactly on the date requested. 2 comments - dome was only in a plastic bag (but no damage on delivery) and cannot find confirmation of warranty period on paperwork but would definitely use again.
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Smith Alice Smith
10/10
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Great service! Very helpful and fair company. Delivery on time. Product excellent. Would use again.
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Comment by TheRoofWindowStore.co.uk:
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience caused by the pallet. As stated in our terms and conditions, our carriers provide curbside delivery only and are unable to remove the pallet after delivery. We completely understand how this might feel frustrating and recommend reaching out to a local recycling center or waste disposal service for assistance. We also want to sincerely apologize for the delay in your delivery. While we always strive to meet scheduled dates, unforeseen circumstances can sometimes cause delays. We truly appreciate your patience and understanding and are here to assist further if needed. Please don’t hesitate to reach out to us.