TheRoofWindowStore.co.uk Reviews

Consumer Goods

(326 public reviews)
Rating of  9.3  from 0 - 10

I ordered a velux and flashing kit and delivery was confirmed for 2nd June. 1 email followed with a tracking link for DX Frieght. Tracking information lacking. Only one consignment mentioned of 2 items ordered. Nothing arrived on 2nd June. Chased numerous times and told delays and would be called back but I should chase DX myself. No one called me back. Velux arrived monday 7th June. No flashing kit. Was told flashing kit was lost in system and a replacement would be delivered by Friday 11th June. Nothing arrived and I had to sort a replacement flashing kit myself and at additional cost. Rang monday 14th June to request refund and granted so refund put in progress (even though no question can you return flashing kit when arrives?? U obviously had written off stock). Flashing kit finally delivered 15th June and refused as no longer required. Refund paid promptly. This experience suggests you will be bust by September

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Excellent, speedy and accurately informed product - I have no hesitation in recommending to others on both a professional and personal basis. Product was easily sourced, VFM and delivered timeously. Great customer service too!

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Not yet opened, only when I come to do the job then I’ll open. Delivered on a pallet as requested. Good Help from Bianca and team.

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The company kept in touch and were very Helpful. We would use them again if needed

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Quick and easy to order, competitive price, and answered all my questions.

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It said on the website that there was a 4-6 working day delivery service. Our time had come and gone and the blinds had not arrived. When I contacted them, they said there was a delay in delivery due to a stock shortage I believe. Had I not chased them up, would they have informed me? So the blinds were late in arriving.

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Everything worked - ordered what I wanted and delivered quickly.

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Very impressed,the lady in sales was lovely and helpful , would definitely buy from again

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An online Video of how to fit your roof light would have made a massive difference to our experience , your printed instructions are not clear for a DIY customer.

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