TheRoofWindowStore.co.uk Reviews

Consumer Goods

(252 public reviews)
Rating of  9.4  from 0 - 10

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Second time I have used the roof window store and will certainly be using them again.

Comment by TheRoofWindowStore.co.uk:

Good Morning, Thank you for providing us with your feedback. Your feedback is important to us as it allows us to improve the quality of our products and services. We would like to thank you for ordering with us a second time and hope to welcome you back soon for future orders. If you have any further questions, please do not hesitate to reach out to our sales and customer service team. Kind Regards, The Roof Window Store

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Very Happy with everything in general. Great website, great products, good value, great service, great delivery... as I said, very happy. Based on my experience with the The Roof Window Store, I recommend it 100%

Comment by TheRoofWindowStore.co.uk:

Good Morning, Thank you for providing us with your feedback. Your feedback is important to us as it allows us to improve the quality of our products and services. We would like to thank you for ordering with us at The Roof Window Store and hope to welcome you back for any future projects. Kind Regards, The Roof Window Store

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First item arrived damaged/bent by delivery company. Replacement item arrived in perfect order, free of charge.

Comment by TheRoofWindowStore.co.uk:

Good Morning, Thank you for providing us with your feedback. Your comments are important to us as it allows us to improve the quality of our products and services. We're deeply sorry to hear that your order had arrived damaged. We will work closely with the warehouse team and carrier to prevent such cases happening in the future. Kind Regards, The Roof Window Store

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Very knowledgeable and friendly staff, prompt delivery and excellent value.

Comment by TheRoofWindowStore.co.uk:

Good Morning, Thank you for providing us with your feedback. We would like to thank you for ordering with us at The Roof Window Store and happy to hear you had a positive experience with us. We look forward to welcoming you back for any future project needs. Kind Regards, The Roof Window Store

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Good experience all round but difficult to get through by phone, but email works well if you don’t want/need an instant answer

Comment by TheRoofWindowStore.co.uk:

Good Afternoon, Thank you for providing us with your feedback. Your comments are important to us as it allows us to improve the quality of our products and services. At the time of your order/return, we were upgrading our telephone system so it meant we were offline on some occasions whilst our I.T implemented the upgrade. We would like to apologise if this caused you concern, and glad to hear your emails were answered. If you have any further questions, please do not hesitate to contact us, Kind Regards, The Roof Window Store

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I researched multiple window providers before choosing The Roof Window Store because of their web site and association with VKR and Velux, partly because most likely to get delivery in these covid times! It was reassuring for the Company to live up to my hopes. I was very happy with how fast, friendly, and informative the customer service folks were on the phone and email. They were really helpful and reassuring for someone new to window ordering.

Comment by TheRoofWindowStore.co.uk:

Good Afternoon, Thank you for providing us with your feedback. Your comments are important to us as it allows us to improve the quality of our products and services. We're happy to hear our Customer Service team delivered a first class service and your order was delivered on time. If you need our assistance further, please do not hesitate to contact us, Kind Regards, The Roof Window Store

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