I think people won’t realise it’s coming from another country and may take longer than expected
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback. We ship directly from VELUX warehouses. While most stock is in the UK, not everything is always available. The blind you ordered came from VELUX's Danish warehouse, with an estimated lead time of 11-13 working days which was communicated at the time of ordering. Despite this, we managed to deliver it in half the time. I hope our communication regarding lead-time and delivery dates was clear and that the product meets your expectations of VELUX quality.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback. We ship directly from VELUX warehouses. While most stock is in the UK, not everything is always available. The blind you ordered came from VELUX's Danish warehouse, with an estimated lead time of 11-13 working days which was communicated at the time of ordering. Despite this, we managed to deliver it in half the time. I hope our communication regarding lead-time and delivery dates was clear and that the product meets your expectations of VELUX quality.