Good morning.
Thank you for providing us with your feedback.
Your comments are important to us and as it helps us improve the quality of our products and services.
We are sorry you felt the service we provided was slow and not proactive and we will certainly look into this matter on how we can improve.
If you would like to provide further information on this or have any unanswered questions, please do not hesitate to contact us.
Kind Regards.
The Roof Window Store
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good morning. Thank you for providing us with your feedback. Your comments are important to us and as it helps us improve the quality of our products and services. We are sorry you felt the service we provided was slow and not proactive and we will certainly look into this matter on how we can improve. If you would like to provide further information on this or have any unanswered questions, please do not hesitate to contact us. Kind Regards. The Roof Window Store