Be proactive with customers and ensure their expectations are managed
Comment by TheRoofWindowStore.co.uk:
Good morning.
Thank you for your feedback.
Your comments are important to us as we are always seeking ways to improve the quality of our products and services.
We are sorry to hear your comments and that you were not pleased with the service we provided.
We will take these comments on board and look at ways we can begin to be more proactive with our network of customers.
If you have any unanswered questions, please do not hesitate to reach out to our support team.
Kind Regards.
The Roof Window Store.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good morning. Thank you for your feedback. Your comments are important to us as we are always seeking ways to improve the quality of our products and services. We are sorry to hear your comments and that you were not pleased with the service we provided. We will take these comments on board and look at ways we can begin to be more proactive with our network of customers. If you have any unanswered questions, please do not hesitate to reach out to our support team. Kind Regards. The Roof Window Store.