Received two damaged windows which was a problem but replacements are on the way. Your support rep Csilla was exceptional and took the time to really help
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback! We are sorry about the inconvenience caused due to goods received damaged. While our carrier partners do their best handling goods, in the rare occasion it may happen that they get damaged in transit. VELUX window packaging, while being 100% plastic free, is sturdy but these things may still happen. They dedicate much resource to improving their products and packaging, while also reaching a historical 0 carbon emission by 2030, which is often challenging, but necessary for sustainability. In the other hand, we are glad to hear that the service you have received from our agent has been exceptional, we will make sure to pass it on. Best regards, The Roof Window Store
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback! We are sorry about the inconvenience caused due to goods received damaged. While our carrier partners do their best handling goods, in the rare occasion it may happen that they get damaged in transit. VELUX window packaging, while being 100% plastic free, is sturdy but these things may still happen. They dedicate much resource to improving their products and packaging, while also reaching a historical 0 carbon emission by 2030, which is often challenging, but necessary for sustainability. In the other hand, we are glad to hear that the service you have received from our agent has been exceptional, we will make sure to pass it on. Best regards, The Roof Window Store