Little bit unorganised. Customer service didn’t get back to me as promised.
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback! Having reviewed the case I regret to see that your item arrived damaged in transit. Although communication was not impeccable, I was glad that we managed to come up with a palatable solution eventually. Thank you for your positive feedback to our agent as well. Should you have any question going forward, please do not hesitate to get in touch. And remember that all our windows are covered by a 10-year manufacturer warranty for your peace of mind. Best regards,
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback! Having reviewed the case I regret to see that your item arrived damaged in transit. Although communication was not impeccable, I was glad that we managed to come up with a palatable solution eventually. Thank you for your positive feedback to our agent as well. Should you have any question going forward, please do not hesitate to get in touch. And remember that all our windows are covered by a 10-year manufacturer warranty for your peace of mind. Best regards,