Measurements are misleading and should be clearer.
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback!
Apologies, but I have not been able to find any cases regarding your order so I am unsure if you have contacted us regarding the VELUX window before or after ordering at all. I have seen an order cancellation for a Solstro flashing set however, which is currently being handled by the team and we will get back to you on that shortly. I would be really grateful if you could elaborate on the issue on hand so we can help as well as improve our services in the future.
Best regards,
Theroofwindowstore.co.uk
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback! Apologies, but I have not been able to find any cases regarding your order so I am unsure if you have contacted us regarding the VELUX window before or after ordering at all. I have seen an order cancellation for a Solstro flashing set however, which is currently being handled by the team and we will get back to you on that shortly. I would be really grateful if you could elaborate on the issue on hand so we can help as well as improve our services in the future. Best regards, Theroofwindowstore.co.uk