I will not be buying or recommending you in future...
Comment by TheRoofWindowStore.co.uk:
Good afternoon.
Thank you for providing us with your feedback.
We are always looking for ways to improve the quality of our products and services and value the time you spent providing us with your comments.
We are sorry to hear that you did not receive a positive experience when buying with us on this occasion and would like to take the opportunity to apologise for any inconvenience this may have caused to your project or renovations.
We will investigate this matter further with our support team to look at ways we could have improved the service we provide you with.
If there is anything underlying, please do not hesitate to reach out and a member of our team will happily assist.
Kind Regards.
The Roof Window Store.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good afternoon. Thank you for providing us with your feedback. We are always looking for ways to improve the quality of our products and services and value the time you spent providing us with your comments. We are sorry to hear that you did not receive a positive experience when buying with us on this occasion and would like to take the opportunity to apologise for any inconvenience this may have caused to your project or renovations. We will investigate this matter further with our support team to look at ways we could have improved the service we provide you with. If there is anything underlying, please do not hesitate to reach out and a member of our team will happily assist. Kind Regards. The Roof Window Store.