I ordered 3 windows. One had to be returned as was cracked.I received a replacement in under a week so no issues. Both the other windows had dents in the metal parts that I had to straighten out. It\'s possible that all the damage was caused during transport. Apart from this I received a very good service.
Comment by TheRoofWindowStore.co.uk:
Good afternoon. Thank you for providing us with your feedback. Your comments are important to us as we are always looking for ways to improve the quality of our products and services. We are sorry to hear the original order arrived in this way and will make the steps to investigate this further with the carrier and look at how we can prevent this in the future. If you require further support from our team, please do not hesitate to reach out. Kind Regards. The Roof Window Store