The switch arrived safely but the delivery time was quite slow compared with Amazon
Comment by TheRoofWindowStore.co.uk:
Good afternoon.
Thank you for providing us with your feedback.
Your comments are important to us as it helps us improve the quality of our products and services.
We are sorry the lead time through the web shop was longer than expected.
We will investigate this further with the team at VELUX to establish if we can improve this in any way.
If you have any further questions or suggestions, please do not hesitate to contact us.
Kind Regards.
The Roof Window Store
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good afternoon. Thank you for providing us with your feedback. Your comments are important to us as it helps us improve the quality of our products and services. We are sorry the lead time through the web shop was longer than expected. We will investigate this further with the team at VELUX to establish if we can improve this in any way. If you have any further questions or suggestions, please do not hesitate to contact us. Kind Regards. The Roof Window Store