Delivery date was 1 day after it was supposed to arrive, but other than that, the delivery courier was good and even called 30 mins before the delivery arrived.
I was happy with the product itself and will be installing it soon. Would be happy to use this company again.
Thanks.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
