I had the fitter bin all the internal things we had with the order. We also bought added plastic skirt which they refused to use so I still have one boxed and the other on the skip pile. It seems everyone wants your money but does not explain that these things are not necessary
Comment by TheRoofWindowStore.co.uk:
Good morning.
Thank you for providing us with your feedback.
Your comments are important to us as it helps us improve the quality of our products and services.
We are sorry to hear there are certain items that were not used as part of the installation.
If they are still in the original packaging, you can return these by emailing our support team on info@theroofwindowstore.co.uk.
Please include a copy of your order number and the item(s) you wish to return in the email and a member of our team will happily assist.
Kind Regards.
The Roof Window Store
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good morning. Thank you for providing us with your feedback. Your comments are important to us as it helps us improve the quality of our products and services. We are sorry to hear there are certain items that were not used as part of the installation. If they are still in the original packaging, you can return these by emailing our support team on info@theroofwindowstore.co.uk. Please include a copy of your order number and the item(s) you wish to return in the email and a member of our team will happily assist. Kind Regards. The Roof Window Store