it was easy enough to order once we worked out the difference in the products (not always obvious to a layman), process was smooth, communication was accurate, delivery as advised.
Comment by TheRoofWindowStore.co.uk:
Dear Alan,
We greatly appreciate your business and are delighted to hear that once the product differences were clarified, your ordering experience proceeded smoothly. Our commitment to clear communication and accurate service is a top priority, every feedback and suggestion are welcome. If you need any assistance in the future, please know that our customer service team is available from 7:30 AM to 5:00 PM to assist you. Thank you for choosing us, and we look forward to serving you again. Best regards, theroofwindowstore.co.uk
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Dear Alan, We greatly appreciate your business and are delighted to hear that once the product differences were clarified, your ordering experience proceeded smoothly. Our commitment to clear communication and accurate service is a top priority, every feedback and suggestion are welcome. If you need any assistance in the future, please know that our customer service team is available from 7:30 AM to 5:00 PM to assist you. Thank you for choosing us, and we look forward to serving you again. Best regards, theroofwindowstore.co.uk