Tracking was poor. Item was showing to be delivered yet nothing came. Delivered eventually the day after.
Comment by TheRoofWindowStore.co.uk:
Good morning.
Thank you for providing us with your feedback.
We are sorry you did not have a positive experience with our logistic partner and that the tracking was not easily accessible.
We are always looking for ways to improve the quality of our products and services and this is something we will investigate further to look at how we can improve this part of the service.
Please accept our sincerest of apologies for any inconvenience this may have caused.
Kind Regards.
The Roof Window Store
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good morning. Thank you for providing us with your feedback. We are sorry you did not have a positive experience with our logistic partner and that the tracking was not easily accessible. We are always looking for ways to improve the quality of our products and services and this is something we will investigate further to look at how we can improve this part of the service. Please accept our sincerest of apologies for any inconvenience this may have caused. Kind Regards. The Roof Window Store